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Communications Skills

Client with lion head Angry Client

Calming Down an Angry Client

You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn't. You should just let it go to voicemail, pack up your laptop and go home. “What the bleep is this?” are the first words you ...

Merrilyn Astin Tarlton - July 15, 2020
Get to the Point attorney

Accent on the Wrong Syll-ah-buhl?

Get to the Point! Don’t you hate it when something comes out of your mouth that makes your listener hesitate or give you a funny look?

Theda C. Snyder - July 14, 2020
Ruth Carter non-paying clients

Staying Productive While Sheltering in Place

I wanted to learn what other attorneys are doing to weather this storm, so I created a quick survey. Here are some of the responses.

Ruth Carter - May 13, 2020
Ruth Carter non-paying clients

Working From Home While Introverted

Introverts were born for social distancing. Still, there are plenty of challenges. Read Ruth Carter's ways to stay productive during COVID-19.

Ruth Carter - April 21, 2020

Seven ‘Public Speaking’ Tips for Videoconferencing During the COVID-19 Crisis

Marsha Hunter | Honing your public speaking skills for remote meetings is crucial at a time when so many important decisions are being made without face-to-face, in-the-room-together interactions.

Marsha Hunter - April 15, 2020

Five Things to Stop Doing With Business Emails in 2020

Do your clients and colleagues a favor and check out these five things to stop doing with emails.

Laura Ernde - March 13, 2020
Ruth Carter non-paying clients

Public Speaking: How to Be a Better CLE Panelist

Panelists have an obligation to educate and to entertain. Try Ruth Carter's list of dos and don'ts to keep your presentations from boring the audience.

Ruth Carter - March 11, 2020
Writing Lean- Test Your Writing and Editing Skills

Writing Lean: Test Your Writing and Editing Skills

Happy National Grammar Day! Here are some exercises from Susan Kostal that will strengthen your writing and editing skills.

Susan Kostal - March 4, 2020
What Can You Delegate Part 2 copy

To Whom Should You Delegate?

In Part 2 of Yuliya LaRoe's "Effective Delegation for Lawyers" series, she explains how to use a "Who" matrix to help you decide on the best person for the job.

Yuliya LaRoe - February 20, 2020
What Can You Delegate Part 1 copy

What Can You Delegate?

The first step in delegating is knowing what to delegate. Use this matrix to help determine what type of legal work you can (and should) assign to others, and what you can keep.

Yuliya LaRoe - February 13, 2020