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Attorney Client Relations

Client going through grief client trauma

Traumatized Clients: How to Recognize and Respond to Client Trauma

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.

Laura Dale - August 10, 2020
irate client yelling on the phone

How to Calm an Irate Client in 90 Seconds or Less

At one time or another in your career, you will confront an angry client. Unfortunately, law school does not prepare us for dealing with clients. We are dependent on our own life skills and common sense to handle these situations. Presumably, as ...

Doug Noll - July 20, 2020
How I'm Using Client-Centered Design in My Law Firm

How I’m Using Client-Centered Design in My Law Firm

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.

Robert Theofanis - May 28, 2020

Loneliness: Five Signs a Client Is Suffering

Chronic loneliness is a problem not only for lawyers but also for their clients. Here are ways to identify and better assist a chronically lonely client, from lawyer and psychologist J.W. Freiberg.

J.W. Freiberg - April 3, 2020

COVID-19 Impacts for Solo and Small Firm Lawyers: Beyond Remote Work

Roy Ginsburg | There is much more to this COVID-19 situation than remote work. If you practice in the solo and small firm world, here’s my take on a few other important things to consider in the pandemic age.

Roy S. Ginsburg - April 2, 2020
Man Sitting in Chair law firm name

Offline: Coronavirus Outbreak Has Become a Referendum on Remote Work

What happens when everybody stays home? Let's talk about the two scenarios law firms must address as they cope with crafting a coronavirus response plan.

Jared Correia - March 13, 2020
Man Sitting in Chair law firm name

2019 Clio Legal Trends Report, Pt. 3: Lawyers Are Still Failing to Communicate Value

In Part 3 of his analysis of the 2019 Legal Trends Report, Jared Correia asks, "Why won’t lawyers talk to consumers about what they most want to know: case process and total price?"

Jared Correia - December 10, 2019

There’s Power in a Little Thank You

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Cindy McGovern - October 1, 2019
Economic Uncertainty Is Changing Clients' Expectations

Economic Uncertainty Is Changing Clients’ Expectations

Michael Rynowecer says meeting these new expectations means the difference between getting hired and not. Here are changes having the most impact on law firms.

Michael Rynowecer - August 20, 2019
Play to Win Queen of Hearts

Biggest Obstacle to New Business for Law Firms?

The biggest challenge in business development is inertia — not yours, but the prospect’s. Here are tips to get the prospect off the dime.

Sally J. Schmidt - February 28, 2019